Customer Service - Returns and Exchanges


We accept returns for items within the first 30 days of receiving your merchandise. You may return it for a prompt merchandise exchange, credit, or refund within 30 days of receiving your order as long as all merchandise is returned in new condition (unused and in original factory condition), with all original boxes (including all packaging materials), documentation, instructions, and accessories. All returns are subject to our inspection and approval. Personalized and custom items, and shipping and handling charges are non-refundable, and return shipping charges are the sole responsibility of the purchaser.

To return and item for a refund or exchange, simply fill out the white return/exchange form that was included in your shipment . If you did not receive a return/exchange from, please contact our Customer Service Department to initiate a return. You may call us during business hours at 1-800-710-9939 or fill out the form below. Once you obtain your return instructions, you have 30 days in which to get the product back to us. You are responsible for arranging the return shipment of the product. We reserve the right to deny a full refund of the purchase price if the product is not returned in this manner. Items that are returned damaged or without proper packaging materials are subject to a 15% restocking fee. For all returns and cancellations that "shipped free" a shipping charge equal to the cost of the round trip of the shipment will be withheld from the refund. It is important to save all packaging and not destroy boxes in case of a return.

Please Note: For all damage, wrong items, missing items or defects, please contact customer service right away for return or replacement instructions.

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CONTACT US BY PHONE, MAIL or FAX

Our customer service representatives can be reached toll free at 1-800-710-9939 during Pacific Standard Times of 7:00am - 4:00pm, Monday - Friday. Saturdays from 10:00am - 2:00pm. You can also write us or fax us at the following address and fax number.

BeverageFactory.com
8060 Arjons Dr.
San Diego, CA 92126

Fax: 858-695-8363